Please DO NOT submit messages regarding rent, late payments, or security deposits here. Those questions can be answered in our office or by calling our office staff at 661-873-5770 to speak with one of our team members.
All Maintenance requests must be submitted online NO EXCEPTIONS!
Report Maintenance Requests 24/7 Online. EMERGENCIES will be handled immediately and all other requests will be addressed within 48-72 business hours. Emergencies are deemed as fire, flood, or bodily harm. Should you be experiencing fire or bodily harm, please call 911 immediately. For flooding issues, please shut off the main water line as soon as the issue is recognized to minimize property damage.
Instructions on submitting a maintenance request:
1. Please DO list all maintenance requests in one single request/message, not separately. Please know that once the request has been made, we will be sure to address the issue in a timely fashion.
2. Please DO NOT send duplicate requests or call the office immediately after submitting them to follow up as this only delays us from addressing the issues and getting you scheduled for repairs
Below we have listed some helpful resources for you!
PG&E (800)743-5000
The Gas Company (661)393-1501
AT&T (800)288-2020
Bright House Networks (661)323-4892
Cal Water Co. (661)396-2400
City Of Bakersfield Refuse (661)326-3114
Additional Maintenance Information:
All maintenance requests are responded to in order from time/date received as well as severity of the issue. Please make sure all requests are filled out online prior to calling our office to get status of the repair.
As a property manager, we do not have the authority to dispatch any maintenance workers or outside vendors without getting approval from the owner first. This can cause a lag time in when your issue gets addressed, but please understand that our staff takes every possible opportunity to get the issue addressed and fixed as quickly as possible.
We understand it is an inconvenience to have a maintenance issue in your home, but we must maintain a courteous, respectful workplace for our staff. Ascend reserves the right to refuse service to any customer who is disrespectful or hostile to any member of our staff or outside vendors.